Refund policy
Returns, in plain English
We want you to love what we make. If something isn't right, reach out within 30 days of delivery and we'll make it right — a replacement or a refund, your choice.
30-day returns
- You can return unused items in their original condition within 30 days of delivery.
- Please contact us before sending anything back so we can get you sorted quickly.
Return shipping
- For regular returns, we'll email you a prepaid return label — a flat $5 label fee will be deducted from your refund.
- If your item arrives defective or damaged, return shipping is on us.
- All returns are sent to our California address — you'll never need to ship a return internationally.
Defective or damaged items
Spot a product defect or shipping damage? Send us a clear photo within 14 days of delivery and we'll exchange the item free or refund you in full — your choice, no hassle.
Non-returnable items
Some items cannot be returned for change-of-mind, including personalized or final-sale products. These can only be returned if defective or damaged.
Refunds
- Once your return arrives (or we approve a replacement), we'll refund your original payment method. Please allow a few business days for it to show up with your bank.
- For regular returns, the $5 return label fee is deducted from the refund amount.
- Original shipping charges aren't refundable unless the item was defective or damaged.
How to start a return
Contact us through the Contact page with your order number and a photo of the item, and we'll reply with next steps.
If you have any questions about this Return and Refund Policy, please call +1 650-733-9268 or email us at info@haxistore.com.