Shipping policy

Thank you for visiting and shopping at HaXi Store. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email at the address provided during checkout.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates, commence from the date of shipping rather than the date of order, and are subject to acceptance and approval of your order. Orders are shipped from Palo Alto, California, United States.

Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties and taxes
HaXi Store is not responsible for any customs charges, duties, or taxes applied to your order. Any fees imposed during or after shipping (including tariffs and import taxes) are the responsibility of the customer.

Damages
Please inspect your order upon delivery and contact us immediately at aquain.studios@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us
If you have any questions about this Shipping Policy, please contact us at aquain.studios@gmail.com.